Contact Carlstan Insurance Agency
We're a small agency. When you reach out, you're not going into a queue or a CRM funnel — you're reaching Adam or Ryan Erickson directly. Fill out the form below, call us, or email us. We'll get back to you within one business day.
Request a Quote or Send Us a Quick Message
Contact Us
We will get back to you as soon as possible.
Please try again later.
No commitment. We respond within one business day. Email monitored 24/7.
Office Location
145 Pinelawn Road, STE 210s, Melville, New York 11747, United States
Office Hours
Monday: 9:00am – 5:00pm Tuesday: 9:00am – 5:00pm Wednesday: 9:00am – 5:00pm Thursday: 9:00am – 5:00pm Friday: 9:00am – 5:00pm Saturday: Closed Sunday: Closed
Email and voicemail are monitored outside of office hours.
Licensed In
New York · New Jersey · Connecticut
What Happens After You Reach Out
We know that reaching out to a new insurance agency can feel like the start of a complicated process. It doesn't have to be. Here's exactly what happens after you contact us.
01
We Receive Your Message
Whether you call, email, or submit the form, your message goes directly to Adam or Ryan. Not to a receptionist, not to a customer service queue. To the agents who will actually handle your account.
If you call during office hours, there's a good chance you'll reach someone immediately. If you reach voicemail or submit the form outside of business hours, we check both regularly and will follow up promptly.
02
We Review Your Situation
Before we call you back, we take a few minutes to look at what you've shared and think about what coverage might be the right fit. We're not going to read you a script. We're going to come to the conversation with a real understanding of your situation.
For commercial accounts, we may ask for a few basic business details — annual revenue, number of employees, type of operation. For personal lines, we may ask about your home, vehicle, or current coverage. This is just to make sure our first conversation is useful, not generic.
03
A Straightforward Conversation
We'll connect with you by phone — typically within one business day, often sooner. The goal of that first conversation is simple: understand what you need, answer your questions, and tell you honestly what we think the right coverage looks like for your situation.
There's no pressure. If we're not the right fit, we'll tell you. If we are, we'll move forward at whatever pace works for you.
04
Your Quote
Once we have what we need, we go to market. As an independent agency, we compare rates across multiple top-rated carriers — Travelers, Progressive, Andover, Kemper, and others — to find the right coverage at the right price for your specific risk.
Most quotes for standard personal and commercial policies come back within one to two business days. We'll present your options clearly and walk you through what each one covers and why we're recommending it.
05
You Decide
No pressure. No countdown timers. No artificial urgency. You review what we've put together, ask whatever questions you have, and decide when you're ready. If you want to think it over, think it over. We'll be here.
Frequently Asked Questions
How quickly will I hear back after submitting the contact form?
We respond to all form submissions within one business day — often the same day. Email is monitored 24/7, so if you reach out in the evening or on a weekend, your message is seen. You'll hear back from Adam or Ryan directly, not from a representative.
Do I need to visit the office to get a quote?
No. Everything can be handled by phone and email. The majority of our clients — including those throughout New York City — have never visited our Melville office. We quote, bind, and service policies entirely remotely when that's what works best for the client.
What information do I need to have ready when I call?
For a commercial quote, it helps to have a general sense of your business type, annual revenue, number of employees, and any coverage you currently carry. For personal insurance, knowing your current carrier, your address, and the basics of what you own (home value, vehicle year and model) is a good starting point. If you don't have all of this, don't worry — we'll ask what we need during our conversation.
Can I get a quote the same day I call?
For straightforward personal lines policies — auto, renters, condo — a same-day or next-day quote is often possible. Commercial quotes depend on the complexity of the account. We'll tell you upfront what to expect for your specific situation.
What if I already have insurance and just want to compare?
That's one of the most common reasons people call us. Bring your current declarations page if you have it, or just tell us your current carrier and coverage types — we can work from there. We'll give you an honest comparison and tell you whether switching makes sense.
Is there any obligation when I request a quote?
None. Requesting a quote is a conversation, not a commitment. You're not locked into anything until you decide to move forward and sign the paperwork.
Ready to Talk?
Text: (516) 437-6565
Address:
145 Pinelawn Road, STE 210s, Melville, New York 11747, United States
Monday–Friday: 9:00am–5:00pm
Saturday: By appointment only
Sunday: Closed
Email monitored 24/7 | Voicemail checked regularly
Licensed in New York, New Jersey, and Connecticut.
